http://gethuman.com/us/

[fatesfolly]

It's no secret I've had trouble with my home internet connection for about a month now. I still don't know the problem since I'm currently sitting on eterna-hold with Comcast, but I would like to pass along a nice little tool in case y'all need to actually speak to a live person when you call an 800 number.

http://gethuman.com/us/

It gives you tips on how to bypass the "press 1 for English" bull hockey and gets you in the call queue sooner. It sure helped me tonight-- I tried five times to call Comcast starting at around 5:40 and each time, I pressed all their little buttons like the dutiful consumer. After pressing at least 4 different buttons in answer to their stupid little questions, I got the abrupt message that Comcast is experiencing a higher than average call volume and that I should call back at another time.

Gahhh!

But... stealing wireless internet from a neighbor, I was able to get the website up, find Comcast's number and get through to a live person in no time.

THAT's Comcastic!

Comments

[brian1789.livejournal.com]

Thank you! That's highly useful. :)

[fatesfolly.livejournal.com]

no problem! enjoy!

[grail76.livejournal.com]

so the system works, once you find the back door.

[grail76.livejournal.com]

and does the CD play any better if you also have internet?

[fatesfolly.livejournal.com]

what CD?

[grail76.livejournal.com]

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